Refund terms

Last updated: October 5, 2026

This website does not take payment. Nothing is charged here, so there is nothing to refund on anything sent through this page. This policy covers amounts paid later, directly to us, and it is published in advance so the rules are known before anyone pays anything.

Before work begins

If you cancel before we have begun, any deposit paid to secure the order or booking comes back in full, within 10 business days of a written request, to the originating account.

Once work has started

If you cancel after we have started, we refund what has not yet been committed to materials or labour, and we set out the deduction in writing, itemised, before the refund is issued.

When the fault is ours

If, through our own fault, we cannot deliver what was agreed, you receive back every amount paid, in full, with no deduction of any kind.

How to request

Write to contact@liamellisroberts.online with the order reference. We confirm receipt the same business day and tell you the date the refund will be issued.